2016 Hospitality Breakouts

Tuesday 18th October 2016

18:30 International Voice Forum 1
(International Premium Hospitality Suite)
Eric Pomeroy ~ Co-Founder & Director, 10EX.net
Josef Bruckschlogl ~ CEO, kwak Telecom
Parvin Jangir ~ Sales Director, Purple-Numbers
  • New markets for voice services
  • Working with the wholesalers
  • Positive PR – “it’s a power for good”
  • The “A” Word
18:30 Premium Content & Services
(Oxygen 8 Hospitality Suite)
Bill Randall ~ owner, WJR Digital
Kevin Dawson ~ Head of Payments, Oxygen 8
Gary Corbett ~ Chairman, Oxygen 8 Communications
Steve Godman ~ Co-Founder & CEO, soundmite
David Merino ~ Sr. Bus Dev Manager (Europe/Africa), Kimia
Giulia Zampetti ~ Business & Partnership Development Manager – EMEA, NEOMOBILE SPA
George Ursateanu ~ Managing Director, CLIQ Digital
Shinta Pratiknyo  ~ Lead Global Market Developer, CLIQ Digital
Rory Mudie ~ MD, Redbox Mobile PLC
  • Games and gambling
  • Chat and dating
  • Competitions and voting
18:30 UK Telemedia “State of the Nation”
(Telecom 2 Hospitality Suite)
Rory Maguire ~ MD, AIME
  • UK market stats & trends
  • PPP – Latest regulatory code updates
  • New areas of growth and opportunity

Wednesday 19th October 2016

13:00 – 14:30 UK Domestic Voice Private Lunch [toggle-show]Addressing Billing Disputes & AITS Pt 1
Alan Partington ~ Compliance Manager, Telecom 2

  • Why are SIA changes important?
  • Is the SIA being applied properly?
  • Unearthing the hidden risks
  • Retaining service charges
  • Handling billing disputes
  • Contesting AITs
  • Formation of action group

(By invitation only)[/toggle-show][toggle-hide]The AIT (Annex E) and Billing Dispute (Annex B) processes are clearly in need of serious reform! With the small print on the Standard Interconnect Agreement (SIA) changing with little or no independent carrier involvement and the flow of critical price information often “lost” in the system – Independent carriers and their clients are losing money and putting businesses at serious risk.

In an attempt to formulate a practical industry response; we invite key stakeholders to join forces and consider how best to encourage BT and OFCOM to support a fairer, “pro-business” administrative system that supports industry growth and new revenue opportunities involving everyone. [/toggle-hide]

18:00 UK Domestic Voice Forum
(Telecom 2 Hospitality Suite)
Addressing Billing Disputes & AITS Pt 2
Alan Partington ~ Compliance Manager, Telecom 2
George Ursateanu ~ Managing Director, CLIQ Digital
Andy Thompson ~ Inbound & Media Account Manager, Talk Talk Business
Taking the key themes discussed during the forum’s earlier closed lunch event; delegates from all sides are invited to join the group to continue discussions in this more open format.

18:00 Premium Content & Services
(Oxygen 8 Hospitality Suite)
Gemma Warburton ~ Sales Director, Melodi Media
Steve Godman ~ Co-Founder & CEO, soundmite
Karen Ciulla ~ Sales Director, Kimia
Michele Pomposo ~ Head of Business, NEOMOBILE SPA
  • Charities and fund raising
  • Retail (loyalty programs) and travel
  • Events and ticketing
18:00 Managing Consumers – Workshop
(Conference Room [20min] then Veoo Hospitality Suite)
Rory Maguire ~ MD, AIME
Peter Welburn ~ Solicitor & Accredited Mediator, Welburn & Co
  • Consumer rights
  • Handling & understanding complaints
  • Customer flows & transaction information
  • CRM best practice & how it can fail
  • Age Verification revisited

Thursday 20th October 2016

13:00 International Voice Forum 2
(International Premium Hospitality Suite)
Josef Bruckschlogl ~ CEO, kwak Telecom
Eric Pomeroy ~ Co-Founder & Director, 10EX.net
  • Anti-fraud tools
  • Tackling false answering services (FAS)
  • Beating the hijackers