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Hospitality Breakouts

Tuesday 10th October 2017

Telecom2 Logo

13:00 UK Domestic – Private Lunch
(By invitation only – in the Glass Pool Room)
Sponsored by Telecom 2
With a review of the SIA scheduled for 2018, join key stakeholders to consider – what specific changes should be pushed for and what likely changes might be damaging to the industry?
  • The Standard Interconnect Agreement Review

Alan Partington ~ Compliance Manager, Telecom 2
Ben Williams ~ Associate, JAG Shaw Baker

18:00 International PRS – Open Drinks
(International Premiums Hospitality Suite – Castilla Suite)
  • Fighting Fraud, hijackers & FAS
  • New markets for voice services
  • Positive PR – “it’s a power for good”
  • The “A” word
  • Working with the wholesalers

Telecom2 Logo

18:00 UK Domestic Voice – Open Drinks
(Telecom 2 Hospitality Suite – Castilla Suite)
Sponsored by Telecom 2
Taking the key themes discussed during the earlier UK Domestic working lunch; delegates from all sides are invited to join the group for a drink and continue discussions in this more open format.
  • The Standard Interconnect Agreement Review
  • Billing Disputes & AIT Resolution

Alan Partington ~ Compliance Manager, Telecom 2
Ben Williams ~ Associate, JAG Shaw Baker

AIMM logo

18:00 Rules & Regulations – Open Drinks
(Veoo Hospitality Suite – Castilla Suite)
Sponsored by AIMM
  • PSA – Latest Regulatory Updates
  • Payforit Updates & Developments
  • Working With KPIs & Principles
  • Impact Of General Data Protection Regulations

Rory Maguire ~ Managing Director, Association of Interactive Media & Micropayments

 

Wednesday 11th October 2017

AIMM logo

13:00 Managing Consumers – Private Lunch
(Advance booking – Directors Lunch Area)
Sponsored by AIMM
With consumers expecting a fixed monthly price from their telco, any increase in charge turns into an enquiry; mismanagement can turn this into a complaint, with the consumer hell bent on getting a refund and believing they have been scammed – regardless of their commitment to the purchase. Complaints lead to a shutdown of services and regulatory changes.
  • Providing Quality Information To Consumers
  • The Cost Of Complaints
  • Tackling Serial Complainers

Rory Maguire ~ Managing Director, Association of Interactive Media & Micropayments

13:00 International Premium Rate – Private Lunch

Kwak Telecom LogoInternational Premiums Logo

(Advance booking – Directors Lunch Area)
Hosted by International Premiums & kwak
  • Fighting Fraud, hijackers & FAS
  • New markets for voice services
  • Positive PR – “it’s a power for good”
  • The “A” word
  • Working with the wholesalers