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Hospitality Breakouts

Monday 9th October 2017

13:00 International Voice – Private Lunch
  • Fighting fraud, hijackers & FAS

(By invitation only)

Tuesday 10th October 2017

13:00 UK Domestic – Private Lunch
  • Billing dispute & AIT update

Sponsored by Telecom 2
(By invitation only)

18:00 International Voice Forum 1
  • New markets for voice services
  • Positive PR – “it’s a power for good”
  • The “A” Word
18:00 UK Domestic Voice Forum
  • MNO actions on Payforit
  • Stats, trends, new areas of growth & opportunity
  • Customer flows & transaction information
18:00 Value Added Services & Content 1
  • Games & Gambling
  • Chat & Dating
  • Competitions & Voting

Wednesday 11th October 2017

13:00 Managing Consumers – Private Lunch
  • Consumer rights & handling complaints

(By invitation only)

16:30 International Voice Forum 2
  • Working with the wholesalers
  • Fighting fraud & beating hijackers
  • Tackling false answer services (FAS)
16:30 Rules & Regulations Update
  • PPP – Latest regulatory code updates
  • Direct Operator Billing – EU updates
  • Innovation – an adaptive approach
18:00 Value Added Services & Content 2
  • Charities and Fund raising
  • Retail (loyalty programs) and Travel
  • Events and Ticketing